RETURN & REFUND
Return and Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or an exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at leyla5.0official@gmail.com stating the order number, reason for return and whether it’s a request for product exchange or a refund. The customer will then receive an email with a return shipping number. Please follow the instructions given by the customer care team on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions at leyla5.0official@gmail.com.
Return Conditions
To be eligible for a return, all items must:
- Be unworn, unused, and unwashed.
- Be returned with all original tags attached.
- Be returned in their original packaging.
- Be free from stains, odors, makeup marks, perfume, deodorant, pet hair, or any other signs of wear.
Leyla 5.0 reserves the right to refuse returns that do not meet these conditions.
Swimwear & Hygiene Requirements
For hygiene reasons, all swimwear must be returned in its original condition, unworn, unwashed, and with all tags, hygiene seals, and protective liners intact.
Returns or exchanges cannot be accepted for swimwear that has been worn, washed, stained, perfumed, damaged, altered, or returned without its original hygiene protection.
Products showing signs of use, including traces of perfume, makeup, deodorant, sunscreen, tanning products, body oils, or other wear, will not be accepted.
Exchanges
Exchanges are subject to product availability.
Customers wishing to exchange an item must contact us within 14 days of receiving their order.
Items submitted for exchange must meet the same conditions as returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Gift cards and tailoring or custom-made products are not eligible for return. We can only offer exchanges for these products. You may check product descriptions for non-refundable items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. It could take up 30 working days.
If more than 15 business days have passed since we’ve approved your return, please contact us at leyla5.0official@gmail.com.